GDPR statement

 

The Stonehenge Osteopath

USE OF PERSONAL INFORMATION

When consulting with osteopaths at the practice, you will be asked for personal information.This document tells you what data we record, why we need it, and how we process it.

Your Medical Records

We have a legal obligation to maintain medical records pertaining to your treatment, including associated correspondence such as referral letters and reports. We require your name, address and date of birth to identify your records correctly.

Your medical records are stored on paper in a locked filing cabinet and/or on a secure server, accessible only to osteopaths at the Stonehenge Osteopath. They are not passed on to any 3rd party, except: other healthcare professionals; another osteopath if you relocate or if ownership of this practice changes; your insurance company or legal representative in the case of a medico-legal investigation. We would not do so without your consent.

Statutory minimum storage times for medical records are 8 years after the date of the last appointment or 25 years of age (if longer), after which you may request that we destroy them. Otherwise, we retain them indefinitely so that we can provide you with the best possible care should you require further treatment in the future.

You may request a copy of your records, free of charge, at any time. We aim to do so within 5 working days, and will comply with the statutory maximum of 30 days.

Contacting You

We use your email address and telephone number(s) in order to contact you regarding your appointments, or with appointment reminders, or with information and advice relating directly to your treatment. The legal basis for this is termed legitimate interest. We may also contact you occasionally with information (eg. newsletters) that you may find of interest regarding our services, or with requests for feedback. We would seek your consent prior to doing so, and you may subsequently withdraw your consent if you wish – simply let us know, and we shall stop doing so within 5 working days.

Data Processing

With your consent, we store information regarding your condition (eg. the location, duration and severity of symptoms, and your response to treatment) in a secure database, accessible only to osteopaths at Stonehenge Osteopath. This is used for statistical purposes to measure and publish data about the effectiveness of our treatment (clinical audit) and for research purposes.

The database is NOT passed on to any 3rd party and the statistical analysis does NOT make use of any identifying data, so it is NOT possible to identify patients from the results. We store this information for the same duration as your medical records. You may subsequently withdraw your consent if you wish – simply let us know, and we shall remove your details within 5 working days.

For further information regarding the storage and processing of your personal data, or if you feel that there is an error in the data we hold, or if you would like us to remove your contact details from our database, please contact the practice owner:

Caroline Whitehorn at Stonehenge Osteopath, Unit 4 Bluestone Centre, Solistice Park, Amesbury, Salisbury, SP4 7YR UNITED KINGDOM

If you feel that the Stonehenge Osteopath have not managed your personal information correctly, please contact us, and we shall endeavour to address your concern immediately. You also have the right to object to the Information Commissioner’s Office at:

https://ico.org.uk/make-a-complaint/

or by phone on  0303 123 1113.